Admin and Operation Officer – Role Description
Status: Full-time, one-year contract (local candidates only)
Salary: USD 350-450/month (pre-tax)
Location: Phnom Penh, Cambodia
About Teach For Cambodia
Established in 2017, Teach For Cambodia is a local non-profit organization that delivers relevant and quality education to students in public schools by transforming qualified university graduates into committed and effective teachers and leaders. TFC recruits fellows who share the low-income background of their students, nurtures them during the two-year program, and invests in building their capacity to understand the challenges of the Cambodian educational system and how they might be solved. We are working in partnership with our communities of school leaders, parents, the public sector, the private sector, local and international partners, and supporters. Looking ahead, TFC plans to expand its team and broaden our impact to more provinces in 2025 and beyond.
Highlights of the Role
The Operations & Admin Officer will become the team’s day-to-day contact for administrative, technological, logistical, and financial needs. The role also ensures effective and efficient management of all office-related services and supplies, maintaining key reference documents and systems. This individual ensures the legal and financial soundness of the organization by fulfilling all compliance requirements from donors and relevant Ministries.
Key Accountabilities and Key Metrics
Administration/Operations: The office and program space are functional, and everyone has what they need to do their job well.
- Responsible for all general/maintenance. Everything should be working at all times.
- Ensure we have the appropriate space, layout, furniture, and supplies to do our best work.
- Ensure all systems are working effectively (internet, email, Slack, drinking water, printers, and so on).
- Safeguard and maintain assets, inventory, and key records and documents.
- Ensure all financial records, agreements, and other related documents are properly safeguarded and maintained.
Day-to-day financial and legal soundness of the organization: Work with the finance and admin manager to implement and strengthen internal controls.
- Ensuring the day-to-day financial and legal soundness of the organization, including management of all financial systems (banking, budgeting and tracking, day-to-day accounting, expenses, payroll, etc.).
- Maintain the bookkeeping system (Quick Book software) and input all invoices/vouchers.
- Responsible for preparing cash advances, making payments, monitoring expenditures against the budget, and bank reconciliation
- Assist in the closing of monthly accounts and bank statement requests.
- Working with our appointed accountant and auditor to prepare appropriate statements or returns
- Meet compliance requirements of administrative stakeholders such as the Ministry of Labor, General Department of Tax, Ministry of Interior, and other authorities as needed
- Manage compliance calendar and timely submissions.
- Responsible for monthly tax and NSSF payment and other filling to the local authorities as needed.
Human resource and talent infrastructure: Ensure infrastructure is appropriate to enable talent development as we grow, including internal processes and communications, HR metrics and analytics, and staff engagement surveys.
- Administers staff engagement surveys and coordinates space for team reflections using the survey results.
- Use appropriate systems to track and report all key HR metrics and analytics to senior leaders on a monthly & quarterly basis (e.g., absenteeism, staff utilization rate, etc.).
- Manage appropriate internal processes and communications with staff.
- Identify opportunities to track better impact stories of our staff and core values in action.
- Ensure all staff records are effectively maintained and kept confidential.
- Monitor staff leave recordings.
- Facilitate procurement of visas for foreign staff and any relation with MoLVT and other institutions.
Technology and System: Technology is appropriate to meet the needs of a growing team and ensure that systems are in place and working to gather, share, and track information
- Manage the organization’s technologies, both hardware and software, and ensure all staff have what they need for their work.
- Manage the email/website, and ensure we have the capacity to handle email and website demands.
- Ensure we have an appropriate data backup system and it’s working effectively.
- Identify opportunities to track better and maintain information
- Support in building the organization’s knowledge products and system
- Support in building administrative system
Note: While this role will mainly support the org-wide effort as we collectively work towards ending education inequity.
MINDSET AND APPROACH TO WORK
- 100% follow-through: no dropped balls! Stay on top of all specific tasks and follow-up items and general areas of work; consistently meet deadlines
- Customer service orientation: support all staff, especially senior leaders, to do their jobs. View the work as supporting the whole and integral to the team’s effectiveness. Deeply aware of the impact of making it difficult for staff to do their work.
- Attention to detail: everything going out (other than internal communications) is polished – accurate (e.g., right content, no misspelling or grammatical errors), precise (e.g., reflects nuances and captures subtleties), and fits the situation
- Positive attitude and flexibility: approach work with a spirit of yes; strike a positive tone; push work forward through obstacles and adapt quickly as things change, which they inevitably will.
- Speed: automate processes and minimize interruptions
- Accuracy: reduce errors made in day-to-day tasks
- Resource management: use fewer financial/staff resources
- Consistency: deliver a high standard of service every time
- Creativity: innovate new, more efficient ways of doing things
Minimum Qualification and Expectations
- Required Experience & Education
- 1 year of professional work experience
- Bachelor’s Degree in Law, Human Resource or Business
- Expected Knowledge
- Of Cambodian Labor Laws
- Excellent proficiency in Google Suite and/or Excel, PowerPoint, and Word
- Important Competencies & Skills
- Critical Thinking & Problem Solving
- Building Relationships & Managing Stakeholders
- English and Khmer Proficiency (Reading & Writing)
- Ability to develop work plans and progress trackers
- Excellent organizational skills, accuracy, and exceptional attention to detail
- Proactive self-starter with the ability to manage multiple streams of work and independently prioritize tasks.
- Highly adaptable and work effectively in an entrepreneurial, fast-paced, deadline-driven, collaborative, and dynamic environment.
- Strong desire to learn new things and grow professionally
- Passion for Teach For Cambodia’s mission and the education field.
To Apply
Please send your resume with two references listed and a one-page cover letter answering the two questions listed below to theangsreng.chhour@teachforcambodia.org and cc: jojo.lam@teachforcambodia.org with the subject line of the position you are applying for. Please include either your compensation/salary expectation and/or your current compensation.
- What motivates you to join Teach For Cambodia?
- What strengths and experiences will allow you to be successful in this position?
We will look at ALL candidate Resumes with extreme detail. Given the significant number of applicants we have to work at Teach For Cambodia, we will only have the chance to contact those candidates that pass to the first round of interviews. Thank you for your understanding.
If hired, employees must abide by Teach For Cambodia’s Child Safeguarding Policy and organizational policies and procedures. TFC is committed to ensuring a workplace that safeguards and protects all children, including preventing their sexual exploitation and abuse, as well as preventing the sexual exploitation and abuse of its staff, partners, and program participants.